Centre User Information

Customer Care

 

 

  • We will put the users at the centre of our service and be responsive to our users’ needs
  • We will treat our users with courtesy and respect
  • We aim to provide a helpful, friendly and effective service within the constraints of available resources
  • We provide users with the means to submit comments and suggestions and undertake regular surveys of their opinions
  • We will use these comments to help us further improve our service
  • We provide full training including customer care for our staff ensuring service is of a high quality
  • We are aware of and assist users with special needs, providing a service free from discrimination
  • We publicise our services keeping users informed of changes
  • We aim to provide a service to all ages

 

 

In all of this our wish is to ensure that users receive a level of service that we would like to receive in their place.

In return we ask you to:

Treat the centre with respect

Recognise that centre staff are entitled to the same courtesy and respect

 

Huntstown Community Centre recognise and affirms the right of all people, both young and old, to participate fully in the social, economic, political and cultural life of their community regardless of gender, sexuality, creed or political opinion. Huntstown CC. is committed to upholding these rights in our interactions with young people, adults, volunteers, employees and the wider community.